How can I start to manage my knowledge?

If you are managing the knowledge of a business unit or team, you need to start to think about introducing KM processes, such as the processes used in the Schlumberger LawHub.  You may wish to run a KM audit to identify the strengths and gaps in your current processes.  You may wish to arrange training in some of the tools and techniques, so that they can become embedded in your business processes.  You certainly should think about what your knowledge assets are, and how they can be managed.

You will probably want to kick off a few carefully selected pilot projects. (“Pilot projects” are different than “Demonstration projects”—the former may fail, but are calculated to deliver immediate benefit to the organization; the latter are calculated to produce success-stories (and at least nominal benefit) that can be used in the KM communication plan.)

You may wish to identify knowledge-sharing networks of practitioners (communities of practice – sometimes called ‘Practice Groups’ in law firms) across your organization, and give them the crucial resources they need to enable them to share and apply their knowledge.