KM training

We practice what we preach: through KM training activities we’ll pass our skills in managing knowledge to your KM managers.

Executing your KM plan will include skills-transfers relating to proven KM techniques: Peer Assists, After Action Reviews, Retrospects, Knowledge Exchanges, and Expert Capture.

Peer Assists—At the onset of an important project, a Peer Assist brings together the project-team with other people who’ve worked on similar projects (either inside your organization or from outside parties—suppliers, customers, peer organizations). In a structured environment, your project-team can better understand the coming challenges, and identify directly-relevant knowledge/tools; your project-team will exit the Peer Assist with a refined execution plan, a tool-kit of relevant tactics, and a network of peers to tap for advice. The project will launch from a position of enhanced knowledge and perspective, reducing mistakes, repeating successes and eliminating wasted time.

After Action Reviews—Learning should be a continuous activity—your group can capture lessons from today’s experience, and directly apply them in tomorrow’s activities. We will help you instill simple on-the-job learning tools, to empower your teams to identify and manage their own knowledge.

Retrospects—At the conclusion of important projects, a Retrospect is a formal, facilitated process to identify and capture the lessons-learned by the team, and to package this knowledge into forms that will be useful to following teams who will be addressing related projects.

Knowledge Exchanges—Operationally distinct teams within your organization frequently face similar problems, and Knowledge Exchanges lubricate the exchange of internally proven techniques. For example, employee management problems that one HR team has seen may be cropping up elsewhere in the organization. The Knowledge Exchange technique enables a consistent approach across your organization; as a by-product, the Exchange strengthens ties and communication-channels among the teams.

Expert Capture—As employees leave (either for a different position in the company, or for a new company altogether), they may take with them a great deal of critically important expertise—the black art of their job, not reflected in written procedures. Expert Capture processes look first to the people who depend most upon these departing experts, to identify the critical expertise from the consumer’s perspective. You’ll learn how to effectively capture the expert’s critical knowledge assets, and how to package them for most-effective use by the organization.

Initially the KnowConnect team will help you develop facility in using these techniques; later, we’re available as-needed to help fine-tune these techniques in your organization.