Knowledge Management
- doing similar, complex work time-after-time in a consistent fashion?
- training new employees quickly?
- building a sense of “team” among geographically dispersed experts?
- connecting those who already “know” with those who need guidance?
“Knowledge Management” is a discipline that enables you to apply existing expertise to new problems. It’s about learning from mistakes, repeating successes, and embedding learning into organizational processes. At the end of the day, it’s about working smarter.
Knowledge Management requires a balanced application of technology, process, and culture. When done properly, the organization is more effective; perhaps more importantly, there’s a dramatic elevation in employee satisfaction and effectiveness.
- conduct a thorough assessment of your organization’s KM profile (strengths, weaknesses, opportunities, threats)
- design an optimal knowledge management strategy (together with pilot projects, coordinated technology selection, and implementation)
- train employees in KM techniques that naturally integrate with existing job processes (e.g., After Action Reviews, Retrospects, and Expert Captures)
We have ten years’ experience working with multinationals and government organizations. Their ROI measures prove the effectiveness of well-planned KM programs. Draw on others’, earlier experiences here: let us help you apply “best-practices” in Knowledge Management strategies.